Return Responsibility
Vendors are solely responsible for their return policies, including the conditions under which returns are accepted, the time frame for returns, and the process for customers to return items.
Return Period
Vendors must clearly state the return period for their products in their listings. A standard return period is recommended to be at least 14 days from the date of delivery.
Refunds
Refunds should be processed in accordance with the vendor’s return policy. Vendors must communicate their refund process clearly to customers
Return Shipping Costs
Vendors should specify whether customers are responsible for return shipping costs. This information should be made clear in the product listing
Condition of Returned Items
Vendors must define the acceptable condition of returned items. It is the vendor’s responsibility to communicate any specific requirements for returns.