Frequently Asked Questions
FAQs for Sellers and Buyers
The Terms & Conditions outline the rules for using the platform, including vendor responsibilities, intellectual property rights, and limitations of liability. Sellers are solely responsible for their products, shipping, returns, refunds, and payment processing.
Sellers are fully responsible for all aspects of shipping, including packaging, labeling, and ensuring that products are delivered on time.
Sellers will specify the available shipping methods in their product listings, providing buyers with clear options before making a purchase.
In the event of shipping issues, such as lost or damaged items, buyers should address these directly with the seller, as the Diverse Chamber of Commerce does not mediate shipping disputes.
Sellers are responsible for outlining their return policies, including conditions for acceptance and the time frame for returns, and they will clearly communicate this information in their product listings.
Sellers will specify the return period in their listings, with a recommended standard return period of at least 14 days from the date of delivery.
Sellers will indicate whether buyers are responsible for return shipping costs in their return policy, ensuring that this information is clearly stated in the product listing.
Sellers will define the acceptable condition for returned items in their return policy, communicating any specific requirements for returns.
The Diverse Chamber of Commerce does not charge any commission to sellers or vendors. This policy aims to empower and support local businesses by allowing them to retain their earnings, fostering a vibrant community of entrepreneurs.
The Diverse Chamber of Commerce is dedicated to empowering businesses by providing a platform that allows sellers to connect directly with buyers, without the burden of commission fees. This initiative supports local entrepreneurs and promotes economic growth within the community.
Payment FAQs
Sellers will specify the accepted payment methods in their listings, ensuring that buyers know how to complete their purchases.
The Diverse Chamber of Commerce encourages the use of secure payment processing methods, ensuring a safe shopping experience for buyers.
Order & Returns FAQs
Buyers will place an order by selecting the desired product, adding it to their cart, and following the checkout process outlined by the seller.
Buyers may contact the seller directly to inquire about canceling or changing an order. Sellers will communicate their policies regarding order changes.
Sellers are encouraged to provide tracking information once an order has shipped. Buyers can check their order confirmation for tracking details.